My Charge HR is 2. The display has been stuck in the same place for 4 days now. It tried to update the firmware and now I have the infamous half-bar of death. Restart with the charging cable plugged in, hold the button, 2 seconds later disconnect and continue holding button for seconds.
I am a pro at this maneuver now, having done it about 50 times. I am unable to "forget this device" in the Bluetooth menu no matter how many times I tried, so I have to disable Bluetooth before I can remove the tracker in the app. I have gone through this about 20 times now. Same process with the Windows desktop app. I have plugged in the dongle, opened the app dashboard and removed the tracker, and closed it. I then added it back in but no change.
Yes I made sure the iPad bluetooth was turned off while trying this on my desktop. Deleted the Fitbit app on my iPad and then re-installed it, added the tracker, but no change there. I have done this about 4 times now. I just saw another thread where someone recommended turning off Notifications from Fitbit on my iPad while deleted and re-adding the tracker. Done, restarted, no difference. Let the tracker completely discharge for 3 days and then tried removing and re-adding it to the app.
No change. Today I have just left it connected to the recharge cable, and left the Fitbit app running, and it is cycling through "updating", "syncing", and "locating" continuously for about 4 hours so far. Go to the Best Answer.
Sorry about that one, my bad. Thanks for trying the steps provided above! Keep me posted! Like my response? Vote for it! Also, accept as solution! View best answer in original post. Thanks for reporting the situation you are experiencing with Charge HR being stuck in the middle of a firmware update.
Also, thanks for trying all of those steps to sort this out. I'd recommend checking my post here. You will find two links with steps you can try.Fitbit Versa runs on Fitbit OS which is updated every now and then to fix reported problems as well as add some new cool features.
In fact, Fitbit OS 3. However, some users have been complaining about their trackers that reportedly not updating.
This kind of problem is often minor and can be fixed by doing some very basic procedures. So, continue reading as this guide may be able to help you keep your Fitbit Versa up-to-date. Before we move on, if you found this post while trying to look for a solution to a different problem, then visit our Fitbit Versa troubleshooting page for we have already solved some of the most common issues with this tracker.
Browse through and page and find issues that are similar with yours. Feel free to use our solutions and troubleshooting procedures. If you still need further assistance, fill up our questionnaire and hit submit to contact us. Now, going back to the problem, here are the things you can do with your Fitbit Versa if it does not update its firmware….
Then, attempt to update it again and see if it goes through this time. In such case, turn off Bluetooth in your phone and turn it back on and once both devices are connected to each other, try to update the tracker. Another option you have is to use a different phone to update your tracker if the other device fails to do so.
You also have the option to update your phone via a computer. All you need to do is login to your Fitbit account using a web browser and update it from there. This often solves the problem but if the problem continues, then try removing the tracker from your account and add it again. After that, you should be able to update the device to the latest Fitbit OS.
We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading! We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. But rest assured we read every message we receive.I Just got my versa, it connected fine to my phone,but when i connect it to my windows 10 computer, it could not see my tracker.
As i wanted to put music on it this was not satisfactory result. Judging by your post, it appears your Fitbit Versa was able to set up in your account as it got stuck during the update. For best results, use your home or work Wi-Fi network.
If your Versa is having trouble updating with WiFi, please try the following:.
How do I update my Fitbit device?
Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:. I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Did you find my post helpful? Vote for it or mark it as a Solution! I had similar issues with my new Versa yesterday. I resolved it by using the mobile app on my phone to setup the wi-fi. The update ran smoothly afterwards. Good luck! I appreciate you have shared your experience and the way you resolved this issue. I'm sure it will be very helpful for members of the Community facing the same situation.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! VBranno. Tried to update Versa via computer and that is not available. Trying to update now via phone.
Removed device from account, added device again. Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit our help site for answers to many common questions and other self-service options.
Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Did you mean:. Versa gets stuck during update. Report this post Message 1 of Note that if you get notifications from your mobile device on your tracker, before you can use a different device or computer you need to follow the instructions in Why won't my tracker sync to another device or computer?
If the update fails and you see this image, you'll be unable to use the tracker until the error condition is resolved:. If you see the critically low battery screen when attempting a firmware update, charge your Blaze and try the update again.
Likewise if you see a temperature screen, try the firmware update again when Blaze has cooled off or warmed up. Unlike Step 1 when you rebooted your tracker, a factory reset actually deletes your settings and recent data.
It also requires setting up the tracker again after the reset. For these reasons its the troubleshoot of last resort but only take a few minutes. For best results, leave on all-day sync and remove other Fitbit watches and trackers from your phone's Bluetooth settings.
Make sure your watch is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Lite Edition. Note that firmware updates for Fitbit Versa Lite Edition can take an hour or more if you perform a factory reset before you begin the update. If your firmware is version Keep your Fitbit device close to your phone or tablet to complete the update.
To check the battery level, tap the screen or press any button while the watch is charging. If you see a clock error message on your watch's screen after the update, choose a clock face in the Fitbit app to resolve the problem.
For more information, see How do I change the clock face on my Fitbit device? Note that these instructions are for Versa Lite Edition only.
How do I update my Fitbit device?
If you tried to update the firmware on your watch after a factory reset and received an error message on your Windows 10 computer, follow the instructions below to update your driver software. You're the best! Feedback like yours helps us improve our articles. If we didn't solve your problem, please try the support options at the bottom of this page.
Unfortunately we can't reply directly to article comments. Why can't I update my Fitbit device? Printable View. Article Text Occasionally a firmware update will start and stop or otherwise fail. Having trouble updating Fitbit Versa Lite Edition?
If the number under Version is At that point, you can update as normal without plugging your watch into a computer. Choose your Fitbit device for troubleshooting instructions. If you can't update your tracker, try the instructions below. Reboot your mobile device. Try the firmware update again. If it doesn't work, on a different mobile device or computer if available log into your Fitbit account and try updating your firmware. For assistance, please contact Customer Support. If the update fails and you see this image, you'll be unable to use the tracker until the error condition is resolved: In this case tap a screen or press a button to return to the clock and try the update again.Downloaded software for Versa.
While it was installing, the process froze. Removed versa from Bluetooth discoverable list. No longer discoverable. Disconnected all other Bluetooth devices from Phone. Any suggestions? Is it possible to reset the Versa to factory settings using the buttons on the sides? So my latest Versa works fine Fitbit pay works well, but so far in Canada, only the Royal Bank is on-board -- you can only store a credit card, not a debit card.
The biggest pain has been replacing the watch strap, but it's a minor quibble. Will update as necessary. Welcome to the Fitbit Community! Congrats on receiving your Versa! Sorry to hear you've had some trouble setting it up.
I recommend giving the watch a restart with those instructions. After successfully restarting, give the setup another try. If you're still having trouble please let me know. Want to get more steps? Thanks for your response AlessFit. I followed the instructions. What now? Watch stuck with progress bar. See if the device is showing on your dashboard.
If it is delete it and then try installing software from WIFI. Do not pair with Bluetooth till after software is installed. You may get help by looking at Ionic community for suggestions.
I have now dealt with three different support people on three different continents spending more than three hours trying a dozen ways to solve the problem of my Versa being stuck in installing mode. They requested a video showing the issue as I restarted the device. I have requested a shipping label to return the watch for a new one because I am l am leaving the country Canada on businesses next Wednesday.
Fitbit has refused saying that their tech department needs to review the video.For troubleshooting instructions, see Why can't I update my Fitbit device?How to fix Fitbit Versa won’t turn on - No Power issue
Before you begin the firmware update, charge your device and confirm you have the latest version of the Fitbit app installed on your phone or tablet. Note the following:. The firmware version number appears under your device's name. On the fitbit. You're the best!
Feedback like yours helps us improve our articles. If we didn't solve your problem, please try the support options at the bottom of this page. Unfortunately we can't reply directly to article comments.
How do I update my Fitbit device? Printable View. Skip to: How do I update my Fitbit device? How do I find the version number for my Fitbit device?
Note the following: If you update your device at midnight when your step count resets you may see an inaccurate step count for 24 hours. Updates may take up to an hour or more to complete. Leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. Fitbit app.
Firmware updates only become available if you turn on all-day sync and allow the Fitbit app to run in the background. You may need to adjust your phone's settings to allow the Fitbit app to run in the background. This option only appears if an update is available.
After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete. If you have trouble updating your device, see Why can't I update my Fitbit device? Click Open Main Menu. Click Troubleshooting. Below the Fitbit Connect number, click Check for updates.Trying to set up a new watch. Managed to install app on my phone and it immediately wanted to update the watch.
It's now stuck with the "progress" bar about a third of the way across the screen. This happens every time I restart the watch. The display won't go off and my phone will not find the watch any more on Bluetooth. I hope that helps you get things sorted. It must be frustrating to get a new fitbit and then can't use it.
The article just says that it can get stuck sometimes. There's no solution. I have the same issue and my phone and fitbit device has been stuck on the update for over 12 hours. I even tried the factory reset option and it is still doing the same thing.
I ended up getting a free replacement, sent direct by Fitbit after being put through to them by Amazon who it was bought from. I bought a Fitbit versa Lite yesterday for my daughter's birthday.
She loved her present.
Why can't I update my Fitbit device?
But it was short-lived. I've been trying to activate the watch for more then36 hours. But every time it gets stuck on the installation. Now I read that this is not a coincidence. I can't find any clear solution either. I found that if you set your fitbit into the charging cradle and plug it into your computer it will update the firmware and the rest of the update will install.
Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit our help site for answers to many common questions and other self-service options.